Do you have a storefront in Las Vegas?
We are no longer at Paige and Rye in Downtown Summerlin as the owner has rebranded as an events space only. However, we have found a new home. More info about our Grand Opening coming soon!
How can I get in contact with you?
Please go to our “Contact” page to fill out the form so we can best assist you. You may also call or text us at (725) 225-8055. We will contact you within 24 hours.
What methods of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Google Pay, Apple Pay, and PayPal, and Cash App. If you’re local we can also take Zelle or Square. Sorry, we do not take personal checks or requests to pay online other than our website.
Do you offer a payment plan?
Yes, you can choose Afterpay, Affirm, or Klarna at checkout.
Which shipping carrier do you use?
For shipments within the USA, USPS and UPS. You have the option to choose your preferred carrier and shipment method at checkout.
How long will it take to receive my item?
Your package will be sent out within 2-3 business days when your payment clears. However, shipping time varies by carrier and whichever shipping method you chose. You will receive a tracking number in a separate email that will allow you to view the status of your package.
Here are the links for each carrier so you can enter your tracking information:
https://www.ups.com/track?loc=en_US&requester=ST/
https://tools.usps.com/go/TrackConfirmAction_input
Do you ship internationally?
Yes, we send out shipments through USPS and UPS. Shipping costs vary depending on your location and will be calculated at checkout.
I did not receive my package. What should I do?
Once the package leaves our possession, we are not liable for anything that is lost in transit, damaged, or returned to sender. However, we will do everything possible to help you locate your package. If for some reason it is not located, we can direct you to filing a claim with the carrier. A replacement can be offered in certain circumstances with proof of loss or return to sender, but no refunds will be issued which include shipping and any applicable fees.
What is your return policy and how can I return/exchange an item?
All the details are on our Return Policy page here.
Can you make pens or promo items with my company logo on them?
We are happy to announce that we have teamed up with a new partner who can customize promotional items. We also have a corporate gifts program for your company or organization. Please contact us for more details.
I’m a local or visiting Las Vegas and don’t want to pay a shipping fee. Do you offer local pickup/delivery?
We can deliver your order to a location of your choice. Once you place your order, choose “Local Delivery” at checkout, enter additional instructions, and once your payment goes through, we will contact you to set up an appointment to meet you at the designated time and place that’s most convenient for you. We would deliver your order at a public location such as your place of business, your hotel’s bell desk, or residential porch delivery. Local delivery is always free of charge. We can even do contactless delivery if you prefer for your safety. Please indicate if you would like that option in the notes at checkout.
I’m looking for a specific item that’s not on your site. Can you special order it for me?
We receive many requests from customers looking for a particular item that is not on our website. We welcome such requests and will do our very best to locate what you are looking for at the most competitive price plus any applicable shipping if it is an item that requires it. We cannot make any guarantee that we will be able to fulfill your request, but if we can, we will place a special order for you. If we cannot locate it after exhausting every possible option, we will point you in the right direction to where you can purchase it.
Do you accept pen donations/purchase used pens?
Yes, on a case by case basis. Please contact us for more details.
I’m looking for (random item). Do you carry it?
We only carry fine pens, stationery, and gift products. If it’s not any of those that you see on our website, we will be glad to point you in the right direction. If we don’t know where you can purchase it, Google is your friend. 🙂
Can you place a last minute order?
If we have what you’re looking for in stock, we can express ship or overnight an order if you live out of state. If you are local or visiting, you can order online and we can deliver it to you at no charge. If we do not have it in stock, ideally we would need at least 7-14 business days lead time so we have enough time to research and find what you need. If the request is made in less time than that, we cannot make any guarantees that we can deliver your item on time. We can refer you to other sources that may be able to assist you.
Do you repair pens?
We would be happy to send in your pen for servicing to the manufacturer or a specialist we can recommend for you.
Can I have my pen engraved?
Sure! We can send it to our local engraving partner. Please feel free to contact us for a quote.
How can I be a vendor on your site?
Thank you for thinking of us! Please fill out the form on the “Contact” page so we can connect with you.
